1. Foundational Principles Of Design
We follow 8 guiding principles for successful loyalty program implementations, rooted in customer experience and best practices.
- Loyalty Program Strategy & Design -
Whether you’re looking for a program health–check, the complete redesign of an existing program, or to start a new, full–scale program design and build, Brandmovers will help you design the program that drives results.
Using Brandmovers' proven program design methodology, our loyalty strategists work with you to create a smarter, more intuitive loyalty program that delivers on performance and boosts business results.
We follow 8 guiding principles for successful loyalty program implementations, rooted in customer experience and best practices.
Our 4-phase methodology is an agile process that allows for ongoing alignment and refinement. It considers internal, customer, and marketplace factors to produce a recommended design and/or redesign.
Using our 4 dimensions of value we outline ideal-state measurement for best-in-class programs. We will work with your team to establish goals for each key metric and build our online dashboards accordingly.
Discovery
Assessment
We assess all the critical components that will factor into the upcoming loyalty program design phase, such as financial performance reviews and defining audience demographics and persona attributes for segmentation purposes.
Design
Implement
Design Model
The PAVE Engagement Model™ is Brandmovers's proprietary diagnostic tool that helps brands create roadmaps for growing deeper levels of engagement and loyalty among the program audience by identifying and prioritizing the different behavioral drivers that motivate people to act. This survey-based insights tool creates a brand connection index that will help focus effort and deliver impactful business results.
Passion
The brand's values and the individual's beliefs are aligned. The consumer trusts the brand implicitly and is a passionate brand advocate.
Authenticity
The individual genuinely buys brand products to complement their lifestyle and because they identify with the brand's meaning or purpose, forming brand affinity.
Value
The individual is happy with the current value and financial benefits they receive and is excited about the growth potential. They feel truly recognized and appreciated by the brand for their achievements.
Empowerment
The brand's products and offerings are relevant to the individual and readily available. The brand helps provide what the individual needs to be successful and they feel confident in their ability to achieve their goals with the brand.
The work doesn't end once your loyalty program launches. We help ensure your loyalty program has a strong foundation for acquiring, engaging, and retaining customers by implementing a customer engagement plan that covers the entire customer relationship lifecycle.
Welcome & onboarding communications & emails, paid search, social and promotional executions.
Member-centric content, fresh and high-perceived value rewards, growth offers, anniversary & birthday recognitions, and product trials.
Member personalization using data integrations, gamification, interactive digital promotions, surprise & delight offers, and rewards.
Reactivation campaigns with personal, 1-1 appeal. Edutainment videos and content, "Sneak Peek" announcements, and special offers.