Loyalty Program Support & Account Management
Our experienced account and program management teams work as an extension of your brand, focused on ensuring your loyalty program meets your business goals—from day-to-day operations to long-term strategic impact
A Partner That Drives Program Growth, Not Just Support Tickets
From the moment your program launches, your dedicated Brandmovers account team is with you every step of the way. We don’t just troubleshoot issues—we bring strategic insight, planning support, and optimization recommendations that align your loyalty program with your evolving goals.
- Collaborative roadmap and planning sessions
- Ongoing strategic guidance and ideation
- Quarterly Business Reviews (QBRs) with actionable insights
- Engagement and promotion calendar planning

Ensure Your Loyalty Program Is Proving Its Value
You’ll get regular, clear reporting on how your loyalty program is performing against KPIs like engagement, redemption, repeat purchases, and lifetime value. We help you interpret your program results and act on them.
- Custom dashboards and reporting
- Engagement and redemption analytics
- Optimization insights and A/B testing support
- Loyalty ROI tracking and recommendations

We Help You Optimize and Evolve Your Program
Consumer behavior and business priorities change. We help your loyalty program stay relevant with proactive recommendations, ongoing optimization, and new engagement ideas tailored to your goals and audience.
- Monthly and quarterly performance reviews
- Strategic campaign suggestions
- Testing and iterating rewards, tiers, and rules
- Platform feature enhancements and new use cases

Your Loyalty Partners, Dedicated to Your Success
Your account team is dedicated to your success and is always aligned with your business. We operate with responsiveness, transparency, and accountability, because that’s what partnership should look like.
- Direct access to your dedicated account team
- Transparent SLAs and resolution timelines
- Ongoing program health checks
- Email, ticket, and live support options


Let's Talk
Whether you’re just launching a new loyalty program or looking to grow an existing one, our team is ready to help you do more with your program and get more out of it.
- Next-gen technology that easily adapts to fit your needs, not the other way around
- Expert strategy and execution from our veteran teams who ensure your program aligns with your unique brand identity and goals
- Dedicated, personalized service and attention as a valued partner in our community