- Ongoing Strategic Support -
Optimize, innovate, and scale your program post-launch
Investing in customer loyalty is the path to success and we're here to help you every step of the way.

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Plan for long-term success right from the start
At Brandmovers we're committed to ensuring each of our clients and partners realize the full benefits of the products and solutions we build, and that means the work isn't over once the program is live. Our ongoing strategic service offerings are the framework that guides client programs and promotions towards sustainable growth, ROI, and goal-achievement.

First Contact

First Engagement

Repeat Engagement

Relational Engagement

Loyalty Engagement
Program Support & Customer Service
Collaboration with All Client Teams & Agencies
Collaboration with All Client Teams & Agencies
Weekly or Biweekly Client Success Calls
Weekly or Biweekly Client Success Calls
Platform Enhancements
Platform Enhancements
Customer Support (Tier 2 Technical)
Customer Support (Tier 2 Technical)
Planning & Strategy Sessions
Planning & Strategy Sessions
Quarterly Review / KPI Deep Dives & Optimization
Quarterly Review / KPI Deep Dives & Optimization
Annual State of the Program Report
Annual State of the Program Report
Quality Assurance & Testing
Quality Assurance & Testing
Email Strategy
Create strategic loyalty program messaging that resonates with customers at each stage of the member journey
Our strategy team helps you develop cross-channel messaging strategies for both email and SMS that foster long-term loyalty program engagement among your customer segments .
Customer Journey Mapping
Establish defined customer segments & targets, and map out loyalty program communication strategy including member activation and reactivation journeys.
Testing & Optimizing
Design, test, and deploy both one-off and automated email campaigns and workflows. Conducts A/B testing and follows established campaign measurement methodology, manages control groups and list segmentation, etc.
Compliance
Conducts deep dives into the performance data and campaign results to identify key insights and translates findings into simple, actionable recommendations.
Compliance
We follow compliance requirements with all email marketing regulations including CAN-SPAM, GDPR, CCPA, etc.
Easily build and launch value-add promotions that keep members invested in your program
Brandmovers' enhanced Promotions Creator let you quickly generate and deploy template-based campaigns that can be tied to specific products or offered to dynamic user groups.
Run multiple promotions at once while utilizing a built-in CMS to push out promotional banners and triggered communications that raise customer awareness.
